Privacy Policy

Saka Fasta is a delivery marketplace operating in Dar es Salaam, Tanzania, covering food & drinks, groceries, pharmacy, electronics, fashion and home & living. This policy explains what personal data we collect through the Saka Fasta customer and courier apps and the provider web dashboard, why we collect it, who we share it with, and how you can control it or ask us to delete it.

We collect the following categories of personal data when you use a Saka Fasta app or sign up as a provider:

Account and identity: your phone number and the one-time passcode (OTP) sent to it, used to create your account and confirm it is really you signing in.

Delivery addresses: the addresses you save so couriers can find you, including any label, building or landmark notes you add.

Location: your device's location, used to show nearby stores and providers and to calculate delivery distance. If you are a courier, your live location is shared with the customer while their delivery is in progress.

Payment data: orders are paid for through Snippe, our payment processing partner, using M-Pesa, Tigo Pesa, Airtel Money, HaloPesa or Cash on Delivery. We store the status and a reference number for each payment — not your mobile money PIN or full payment credentials.

KYC documents: if you sign up as a provider or courier, we collect identity and verification documents (such as an ID or vehicle documents) so we can verify you before you can accept orders or deliveries.

Push notification tokens: a token identifying your device so we can deliver order, delivery and account notifications to it.

Device identifiers: technical identifiers such as device ID and platform (Android or iOS), used to keep your notifications and sessions working correctly.

We use the data above to: create and secure your account; process and fulfil your orders, including matching you with nearby providers and couriers; process payments through Snippe; send order, delivery and account notifications; provide customer support; and verify providers and couriers before they can operate on Saka Fasta.

We do not sell your personal data.

We process your data because doing so is necessary to provide the service you asked for — creating your account, delivering your order, or verifying a provider or courier — because you have given your consent (for example, to receive push notifications), or because we have a legitimate interest in keeping Saka Fasta secure and working correctly. Where processing relies on your consent, you may withdraw it at any time through your device or account settings.

We share only what each party needs to complete their part of an order:

Couriers see the delivery details needed to complete your order — your delivery address and contact phone number.

Providers see the details of orders placed with them — the items ordered, delivery address and contact phone number.

Snippe, our payment processor, receives the information needed to process your payment.

We do not share your personal data with anyone else for their own marketing purposes.

We keep your account information for as long as your account is active. If you delete your account, most personal data is deleted with it, except records we are required to keep for legal, tax or accounting reasons — see 'Deleting Your Account and Your Data' below for what that covers.

You can ask us to delete your Saka Fasta account and the personal data linked to it at any time.

How to request deletion: send a request from the phone number registered to your account to the support email address in the footer of this website, asking us to delete your account and data. We may ask you to confirm your identity before completing the request.

What we delete: your profile (name and phone number), saved delivery addresses, push notification tokens and device identifiers, and — if you were a provider or courier — your KYC documents.

What we keep, and why: we retain records of completed orders and payments for as long as required by applicable tax, accounting and financial record-keeping obligations, and any information needed to investigate fraud, resolve an open dispute, or comply with a legal request, for as long as that need lasts. Retained records are used only for those purposes — never to contact you again or for marketing.

How long it takes: we act on verified deletion requests as soon as we reasonably can. Data that is not subject to the retention rules above is deleted promptly; anything retained under those rules is deleted once the applicable retention period ends.

We use encrypted connections and access controls to protect your data. Snippe, our payment processor, handles your payment details directly — Saka Fasta never stores your mobile money PIN or full payment credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Saka Fasta is intended for use by adults who can place and pay for orders. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us using the details in the footer of this website and we will remove it.

You can review and update your saved addresses and notification preferences at any time in the app. You can ask for a copy of the personal data we hold about you, or ask us to correct it, by contacting us using the details in the footer of this website. See 'Deleting Your Account and Your Data' above for how to close your account entirely.

We may update this policy as Saka Fasta changes. If we make a material change, we will update the date at the top of this page. Continuing to use Saka Fasta after a change means you accept the updated policy.

If you have questions about this policy or how we handle your data, contact us using the email address in the footer of this website.